Heritage Transport Service

Terms & Conditions

1. Definitions

• “Company” means Heritage Transport Service.

• “Customer” means the person, business, or entity requesting courier services.

• “Consignment” means the goods, packages, or documents accepted for delivery.

• “Delivery Address” means the address specified by the Customer for delivery.

2. Service Scope

• The Company provides courier and transport services for documents, parcels, and freight.

• Services are subject to availability, operating hours, and delivery zones.

• The Company reserves the right to refuse consignments that are prohibited, dangerous, illegal, or improperly packaged.

3. Customer Responsibilities

• Provide accurate sender and receiver details, including full address and contact information.

• Ensure goods are securely packaged, labeled, and compliant with shipping regulations.

• Declare the correct value of goods where insurance or liability coverage is required.

4. Delivery & Timeframes

• Delivery times provided are estimates only; the Company does not guarantee specific delivery times unless stated in writing.

• The Company is not liable for delays caused by weather, traffic, customs clearance, strikes, or other circumstances beyond its control.

5. Charges & Payment

• All charges must be paid in accordance with the Company’s current rate schedule.

• Additional charges may apply for waiting time, redelivery, return, or storage of undeliverable consignments.

• Payments are due upon booking unless the Customer has an approved credit account.

6. Liability & Insurance

• The Company’s liability for loss, damage, or delay is limited to the declared value or the standard maximum liability set by the Company, whichever is lower.

• The Company will not be liable for:

  • Consequential or indirect losses (e.g., lost profits, business interruption).

  • Loss or damage arising from inadequate packaging, incorrect labeling, or misdeclaration.

• Insurance coverage is available at the Customer’s request and must be arranged before dispatch.

7. Prohibited & Restricted Items

The Company will not carry:

• Hazardous materials, explosives, flammable goods.

• Perishable or temperature-sensitive items unless agreed in writing.

• Cash, jewelry, precious metals, or high-value goods unless pre-approved.

• Any items prohibited by law.

8. Undeliverable Consignments

• If the recipient is unavailable or refuses delivery, the Company may attempt redelivery, return to sender, or hold the consignment at the Customer’s expense.

9. Claims

• Claims for loss or damage must be submitted in writing within 7 days of delivery or expected delivery date.

• Supporting documents (invoice, photos, delivery receipt) must be provided.

10. Governing Law

• These Terms & Conditions are governed by the laws of [Insert Country/State].

• Any disputes shall be subject to the exclusive jurisdiction of the courts in that region.

11. Amendments

• The Company reserves the right to amend these Terms & Conditions at any time. Updated versions will be made available to Customers.